This Privacy Policy explains how bk96 collects, uses, stores, and protects your personal data when you use the bk96 platform. Your privacy matters to us — bk96 handles all player data in accordance with international gaming authority compliance requirements and applicable data protection obligations.
The six core principles that govern how bk96 handles your personal data.
bk96 collects only the personal data that is strictly necessary to operate the platform, fulfil regulatory KYC obligations, and process MYR transactions. We do not collect data beyond these purposes without your explicit consent.
All bk96 data transmissions are protected by TLS 1.3 encryption. Personal data stored in bk96 systems is encrypted at rest using AES-256. Your bk96 login credentials are stored as one-way cryptographic hashes — never as reversible plaintext.
bk96 does not sell, rent, or trade your personal data to third parties for commercial purposes. Data shared with service providers is limited to what is necessary for them to perform their function for bk96 and is governed by binding data processing agreements.
You have the right to access, correct, and request deletion of your personal data held by bk96, subject to legal retention obligations. Requests are processed within 30 calendar days. Contact bk96 support to exercise any data rights.
bk96 does not retain personal data indefinitely. Retention periods are determined by the purpose for which data was collected and applicable regulatory obligations, including AML record-keeping requirements under the IGA framework.
In the event of a personal data breach affecting your bk96 account, bk96 will notify affected players as required by applicable law and IGA regulatory obligations — without unreasonable delay and with clear information on the nature of the breach and recommended steps.
In this Privacy Policy, the following definitions apply unless the context requires otherwise:
bk96 is the data controller in respect of personal data collected through the bk96 Platform. This means bk96 is responsible for determining the purposes and means of processing your personal data in connection with your use of the Platform.
Where bk96 engages third-party service providers to process personal data on bk96's behalf (for example, payment processors, game studios, or customer support platforms), those parties act as data processors under binding contractual arrangements that restrict their use of your data to the specific purpose for which it was shared.
If you have any questions about how bk96 handles your personal data, or if you wish to exercise any of your data rights described in Section 10 of this Policy, please contact bk96 using the details set out in Section 14.
bk96 collects personal data across several categories, depending on the nature of your interaction with the Platform. The table below summarises the categories of data collected and the primary source of each category:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Provided by you during registration or KYC verification |
| Contact Data | Malaysian mobile number, email address, billing address | Provided by you during registration |
| Financial Data | Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history | Provided by you; generated through platform transactions |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatically collected during platform use |
| Gaming Activity Data | Game history, bet records, wagering patterns, win/loss records | Automatically generated through platform use |
| Communications Data | Live chat transcripts, support email correspondence | Generated through support interactions |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, cooling-off periods | Provided by you; generated through account settings |
bk96 does not collect sensitive personal data (such as health or biometric data) except where expressly required by applicable regulatory obligations, such as when processing a responsible gaming self-exclusion request that references a health condition.
bk96 uses your personal data for the following purposes:
bk96 processes your personal data on the following legal bases:
bk96 does not sell, rent, or trade your personal data. bk96 may share your personal data with the following categories of third parties only to the extent necessary for the specified purpose:
All third-party service providers engaged by bk96 are subject to contractual data processing agreements that restrict their use of personal data to the purpose for which it was disclosed and require them to maintain appropriate security standards.
The bk96 Platform uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:
bk96 does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes. You may manage cookie preferences through your browser settings, noting that disabling strictly necessary cookies will affect Platform functionality.
bk96 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable legal and regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, bk96 will securely delete or anonymise your personal data.
bk96 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure:
No security system is entirely impenetrable. In the event of a personal data breach, bk96 will respond in accordance with its incident response procedures and notify affected players and relevant regulatory authorities as required by law.
Subject to applicable law and regulatory restrictions, you have the following rights in respect of your personal data held by bk96:
To exercise any of these rights, please contact bk96 support via live chat or email. bk96 will respond to data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months with notification to you.
The bk96 Platform and certain of its third-party service providers may process personal data in jurisdictions outside Malaysia. Where personal data is transferred outside Malaysia, bk96 will ensure that appropriate safeguards are in place to protect the data to a standard equivalent to that required under applicable Malaysian data protection law and IGA compliance requirements.
Safeguards may include standard contractual clauses, binding corporate rules, adequacy decisions by the relevant supervisory authority, or other legally recognised transfer mechanisms. You may request details of the specific safeguards applicable to any international transfer of your personal data by contacting bk96 support.
The bk96 Platform is strictly restricted to individuals aged 21 years or above. bk96 does not knowingly collect or process personal data relating to individuals under the age of 21. If bk96 becomes aware that personal data has been collected from a minor, the associated account will be immediately suspended, the data will be securely deleted, and any deposits associated with the account will be returned to the source payment method after identity verification.
If you believe that a minor has registered an account on the bk96 Platform, please notify bk96 immediately via the contact details in Section 14.
bk96 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or bk96's data processing practices. Where updates are material, bk96 will provide reasonable prior notice to registered players via their registered email address or via a prominent in-platform notification.
The date of the most recent update to this Privacy Policy is always displayed at the top of this document. Continued use of the bk96 Platform following the effective date of any material update constitutes your acknowledgment of the revised Policy. If you do not accept the revised Policy, you should close your bk96 account.
If you have any questions, concerns, or requests relating to this Privacy Policy or bk96's data processing practices, please contact the bk96 Data Protection team using the following channels:
bk96 aims to acknowledge all privacy-related requests within 48 hours and to provide a substantive response within 30 calendar days.
For further information on your rights as a bk96 player, please also refer to the Terms & Conditions and the Responsible Gaming page.
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